Employees and Customers Experience: A superiority Contest?
Imagine for a minute; you get to the pearly gates of heaven, you are warmly received by the Angel at the entrance with a simple question. “Where will you like to spend eternity?”Your answer: “Heaven of course!” The Angel says to you: “Please check out hell first before you decide.” Surprisingly and reluctantly you go to check up hell; the elevator doors open and you see incredible beaches, big cinemas, golf courses, gorgeous people eating sumptuous food. Everyone is enjoying and having fun, it is an incredible sight. You are surprised; you rationalise real quick; that heaven will be better. You then take the elevator to heaven’s gate; you see a bunch of dull harp-playing people, nothing fun. The food does not look as great as the ones you saw in hell. You return to the angel: “I didn’t think I’d ever say this, but I think I’d rather go to hell,” you say. “So shall it be,” he says, and you head back down to start your new afterlife. When you get to hell this time, fire and brimstone greets you. You exclaim “Where are the great food and incredible atmosphere?” Your welcoming committee stares at you blankly: “Oh,” they say, “Yesterday we were recruiting you. Today you’re staffed.” (more…)