Description
Course Overview
In today’s neuro-synthetic world, creativity alone is no longer enough. Leaders and problem-solvers must blend human-centered thinking with the accelerative power of artificial intelligence.
This course equips participants with the tools, mindsets, and ethical grounding to harness Design Thinking and AI together—not just to improve products, but to reimagine processes, cultures, and experiences. From customer journeys and employee experiences to public service redesign, this hands-on program enables participants to generate solutions that are both imaginative and implementable, at speed and scale.
It is creativity, accelerated. Strategy, made human again.
Learning Outcomes
By the end of this course, participants will be able to:
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Master the five-stage Design Thinking framework: Empathize, Define, Ideate, Prototype, and Test
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Use AI tools (e.g., ChatGPT, Miro AI, Notion AI, Midjourney) to enhance ideation and execution
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Redesign customer and employee journeys using empathy and data
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Rapidly build and test low-fidelity prototypes for real-world feedback
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Create scalable transformation plans powered by both insight and intelligence
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Understand the ethical, legal, and bias-related considerations of using AI in design
Who Should Attend
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Product Managers and Designers
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Innovation Leads and R&D Teams
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CX, UX, and Service Design Professionals
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Strategy Officers and Policy Innovators
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HR/EX Designers and Digital Transformation Leaders
