Training Course
Design Thinking for CX Transformation
Programme Schedule
| Date | Venue | Fees |
|---|---|---|
|
30 Mar – 2 Apr 2026 |
Lagos |
₦1,200,000 |
Course Overview
Customer experience (CX) is a key differentiator in today’s competitive market. This program equips leaders and practitioners with design thinking tools and methods to transform CX strategically.
Over four immersive days, participants will learn how to:
- Empathize deeply with customers
- Map customer journeys
- Identify pain points
- Ideate innovative solutions
- Implement impactful CX strategies
Participants will leave with validated prototypes, actionable CX improvement plans, and the skills needed to embed design thinking into an organization’s CX culture.
Learning Outcomes
Participants will learn how to:
- Conduct advanced customer research and empathy exercises to uncover latent needs
- Map end-to-end customer journeys and identify friction points
- Apply design thinking frameworks to develop CX innovations
- Prototype and test CX solutions with real customer input
- Develop actionable CX improvement plans with measurable outcomes
- Communicate and pitch CX transformation initiatives to stakeholders
- Integrate CX design thinking into organizational culture and processes
Target Participants
- CX Managers, CX Leads, and Service Designers
- Customer Experience Leads
- Marketing Teams
- Product Managers
- Business Analysts and Innovation Leads
- Innovation or Transformation Teams driving customer-centric initiatives
- Team Leads focused on improving customer outcomes
Options & Brochure
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Frequently Asked Question
BROOT Consulting offers both online and in-person training options. You can choose from interactive virtual sessions or attend one of our globally located in-person training courses. This flexibility ensures that learning fits your schedule and preferences.
Yes, BROOT Consulting provides customized training solutions tailored to meet the specific needs of organizations. We work closely with companies to design bespoke training courses that address their unique challenges and objectives.
Our courses are structured to provide a balanced mix of theory and practical application. They typically include presentations, case studies, group discussions, hands-on activities, and interactive Q&A sessions to maximize learning outcomes.
For detailed information about specific courses, including course content, schedules, and instructors, you can visit our website or contact our customer service team. They will be happy to provide all the information you need to make an informed decision.
You can register for a BROOT Consulting training course by visiting our website, selecting the course of your choice, and following the simple registration process. You can also contact our support team for assistance with the registration process.
Attending a BROOT Consulting training course offers numerous benefits, including enhanced professional skills, increased employability, recognized certification, networking opportunities with peers and experts, and the chance to apply practical knowledge directly to your workplace.
