Training Course
CX in the Age of Emotion
Programme Schedule
| Date | Venue | Fees |
|---|---|---|
|
Monday 25 – Tuesday 26 May 2026 |
Lagos |
₦550,000 |
Course Overview
Today’s customers do not just choose products, they choose how brands make them feel. Emotion now drives loyalty, advocacy, and market dominance far more than price or features.
This immersive course combines behavioral science, customer psychology, and experience design to help leaders understand and apply the emotional triggers behind trust, delight, frustration, and brand loyalty.
Participants will learn how to create meaningful experiences that transform customers into passionate brand advocates across both digital and physical touchpoints.
Learning Outcomes
Participants will be able to:
- Decode emotional signals that influence customer decisions and loyalty
- Map and improve the moments that matter most to customers
- Measure and manage emotional satisfaction and sentiment
- Align employees and organizational culture to reinforce positive CX behaviors
- Use storytelling to build deeper brand–customer connections
Target Participants
Ideal for leaders responsible for shaping the customer–human connection, including:
- CX and Service Excellence Managers
- HR and Culture Transformation Leaders
- Marketing, Brand, and Communications Leads
- Sales, Operations, and Retail Experience Teams
- CEOs and Business Owners focused on experience leadership
Options & Brochure
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Frequently Asked Question
BROOT Consulting offers both online and in-person training options. You can choose from interactive virtual sessions or attend one of our globally located in-person training courses. This flexibility ensures that learning fits your schedule and preferences.
Yes, BROOT Consulting provides customized training solutions tailored to meet the specific needs of organizations. We work closely with companies to design bespoke training courses that address their unique challenges and objectives.
Our courses are structured to provide a balanced mix of theory and practical application. They typically include presentations, case studies, group discussions, hands-on activities, and interactive Q&A sessions to maximize learning outcomes.
For detailed information about specific courses, including course content, schedules, and instructors, you can visit our website or contact our customer service team. They will be happy to provide all the information you need to make an informed decision.
You can register for a BROOT Consulting training course by visiting our website, selecting the course of your choice, and following the simple registration process. You can also contact our support team for assistance with the registration process.
Attending a BROOT Consulting training course offers numerous benefits, including enhanced professional skills, increased employability, recognized certification, networking opportunities with peers and experts, and the chance to apply practical knowledge directly to your workplace.
