CUSTOMER EXPERIENCE: IS IT “ONE SIZE FITS ALL”OR “ONE SIZE FITS NONE”
It is an illusion to think you can create a 'one size fits-all' solution for the users of your products or services. It is self-deceiving to think that there is…
Customer Service in Government Institutions?
Who doesn’t desire a good experience? A good experience makes one feel good about a thing, place or people. Customer experience topic have been greeted with lots of enthusiasm however,…
BROOT HR Insights – BROOT HR discuss
HR and its people; One big happy family Imagine you turned back the hands of time to when you interviewed for a dream job and were unsuccessful! Imagine you now…
What are your assumptions about change?
Change is one of the most dreadful words today, especially if that change threatens our comfort zone. Change message has been used for all forms of campaign political or otherwise.…
UNHEALTHY TALK IS A BUSINESS CASE AGAINST ORGANISATIONAL GROWTH
“ Remember not only to say the right thing in the right place but far more difficult still , to leave unsaid the wrong thing at the tempting moment” -…
INNOVATE, BUT DON’T INNOVATE: HOW LEADERS KILL INNOVATION
“No matter what you say or do, it will always have to be my boss ‘way." A double-sided man is unstable in his ways. Do you say one thing and…
Talented and Passionate Employees: to be Exploited or Constrained or Managed
“If clever people have one defining characteristic, it is that they do not want to be led,” -Rob Goffee and Gareth Jones As a Business Owner, sometimes I wonder if there…
Why is Organization Culture Transformation Difficult
When you think of the need for change and achieving the needed change, what goes on in your mind? Before you answer, remember if the change is easy to reach,…
Clayton Christensten: lessons to Learn from an Innovative Thinker
There are different kinds of leaders, leaders who through power and influence lead people to freedom, revolution, conquer wars, achieve economic prosperity and earn respect from their followers. And there…
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