“A satisfied customer is the best business strategy Michael LeBoeuf What Exactly Does the Customer Want? Say it as it is, customers are tired of paying for mediocrity. When it…

“Performance more often comes down to a cultural challenge, rather than simply a technical one.” Lara Hogan The Economic Importance of Conversations Where do your employees learn the most? The…

Questions Everybody Asks:The story is told about two business executives from the most reputable shoe company. They were sent to India to find prospects. The first man returned and said…

“Success is a lousy teacher. It seduces smart people into thinking they can’t lose. And it’s an unreliable guide to the future.” Bill Gates Hubris (/ˈhjuːbrɪs), an ancient Greece word…

There is no innovation and creativity without failure. Period. Brene Brown. Innovate or perish – this is the new management mantra that will continue to unsettle organisation leadership for as…

“Life can only be understood backwards, but it must be lived forwards.” - Soren Kierkegaard Introduction A major challenge in our world of rapid changes, uncertainty and cut-throat competition is…

 “Debates are like the process through which a photographer sharpens the contrast when developing a print. The clearer images that result  permit management to make a more informed—and more likely…

"Farming looks mighty easy when your plow is a pencil, and you're 1000 miles away from a cornfield."-Dwight D. Eisenhower Research has shown over and over again that the places…

The end of the year is a very peculiar season as it brings excitement as well as apprehension. December is easily the most colourful month of the year; it comes…